FAQs

• What are my shipping options?

 Worldwide shipping! You get to choose from our shipping options at checkout, we currently offer services through USPS, UPS, and DHL.

• When will I receive my order?

Orders are shipped 1-2 weeks once confirmed. Customer will receive an email and/or text notification when order has been fulfilled and dropped off at carrier's office.

Processing and delivery times can change due to COVID-19. We are not responsible for carrier delays and/or delays due to customs.

 

• What do I do if I never received my order?

Oh no! That's never good,

• If order has tracked shipping: Email contact@pintamar.com. I’ll try to help locate your package with the carrier you chose at checkout. However, Pintamar releases all liabilities once package(s) are dropped off at carrier's office.

• If order does not have tracked shipping: I have no way of tracking a package once it’s been dropped off if it doesn’t have tracking. I highly recommend choosing a tracked shipping method at checkout to ensure that your mail arrives and/or that you can track it if problems arise. 

• Where are you located?

North Carolina, USA.

• Where are the products made?

All products are homemade with love, from my creative mind to you.

• I have a great idea for a custom! Can I send it to you?

I am currently not accepting customs. If/when I am, I will announce it on my social media with available spots and updated services

• How do I contact you if my question isn’t answered here?

Email contact@pintamar.com, I’ll try to get back to you within a week.