FAQs
- What are my shipping options?
- When will I receive my order?
Orders are shipped 1-2 weeks once confirmed. Customer will receive an email and/or text notification when order has been fulfilled and dropped off at carrier's office.
Processing and delivery times can change due to COVID-19. We are not responsible for carrier delays and/or delays due to customs.
- What do I do if I never received my order?
Oh no! That's never good,
- If order has tracked shipping: Email contact@pintamar.com. I’ll try to help locate your package with the carrier you chose at checkout. However, Pintamar releases all liabilities once package(s) are dropped off at carrier's office.
- If order does not have tracked shipping: I have no way of tracking a package once it’s been dropped off if it doesn’t have tracking. I highly recommend choosing a tracked shipping method at checkout to ensure that your mail arrives and/or that you can track it if problems arise.
- Where are you located?
North Carolina, USA.
- Where are the products made?
- I have a great idea for a custom! Can I send it to you?
I am currently not accepting customs. If/when I am, I will announce it on my social media with available spots and updated services
- How do I contact you if my question isn’t answered here?
Email contact@pintamar.com, I’ll try to get back to you within a week.