FAQs

  • What are my shipping options?
We provide worldwide shipping! Once you fill out your shipping address at checkout, all the shipping options available for you will be displayed. We offer services through USPS, UPS, and DHL.
  • When will I receive my order?

Orders are shipped 5-7 days after it is confirmed.

Custom orders can take between 2-6 weeks depending on the product as we spend the necessary time for each product to be perfect. The deadline is discussed by the artist and customer before the order is placed. 

Made to order products take longer than the 3-7 days implemented for ready to sell products since they have to be crafted with time and love. However, all customers will receive an email when their order is being prepped for shipping.

These are subject to change due to COVID-19 related carrier delays.

Note: I am currently wrapping up my undergrad studies so shipping times may be a little longer until May as I focus on my classes🤍

  • What do I do if I never received my order?

For anything other than sticker orders: Contact us! Not receiving your order is never good. If you email us, we will work with you to find your order.

For sticker orders with paid tracked shipping: contact us! We will help locate your package with the carrier you chose at checkout.

For sticker orders bought with free shipping: once the package is dropped off at USPS we sadly have no way to track it as it is classified as letter mail (stamps). We highly recommend paying for tracking on sticker orders to ensure that your happy mail gets to you or that we can track it down if it never arrives.

  • Where are you located?

We are currently located in North Carolina, USA.

  • How do I contact your company if my question isn’t answered here?
We have a contact us form ready for your questions! You can find it by hovering over the About Us main menu tab. Our staff will get back to you within 24-48 hours. 
  • I have a great idea for a custom! Can I send it to you?
Yes! We love fulfilling custom orders and bringing your visions to life! Check out our custom order menu tab for more information on how to order. If you have any questions, contact us through our contact us form in the About Us menu tab or email us contact@pintamar.com